At Michael Brown New York, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, unwashed, with tags, and in its original packaging.

2. How to Start a Return

To start a return, you can contact us at support@michaelbrown.store. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or size (such as switching between our M · L · XL · 2XL · 3XL range).

5. Refunds

Once we receive and inspect your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

6. Contact Us

If you have any further questions regarding our Refund & Return Policy, please reach out to us at support@michaelbrown.store.