Thank you for shopping with Michael Brown New York. Here are the details that set out our shipping policies and delivery procedures.
1. Order Processing Time
All orders are processed within 24 to 48 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with tracking details.
2. Shipping Rates & Delivery Estimates
We offer reliable shipping options to ensure your items arrive safely:
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Standard Shipping: 5 – 12 business days. Delivery times vary based on your geographic location.
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Order Tracking: You can track your shipment anytime by using the "Track Your Order" link in our main navigation menu.
3. International Shipping
Yes, we proudly offer international shipping to customers worldwide. Shipping charges for your order will be calculated and displayed at checkout.
Note: Customs, duties, and taxes may apply depending on the destination country's regulations, which are the responsibility of the recipient.
4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive an email confirmation containing your tracking number(s). The tracking information will become active within 48 hours.
5. Lost or Damaged Packages
Michael Brown New York is not liable for any products damaged or lost during shipping if it is caused by the courier service. However, if your order arrives damaged, please contact us immediately so we can assist you with the carrier claim.
6. Contact Us
If you have any questions about our Shipping Policy, please feel free to reach out to our team at support@michaelbrown.store.